Refund Policy

Effective Date: 02/24/2026

At Crown Jewelry, we take pride in the quality of our products and workmanship. Because many of our items and services involve precious metals, condition-based pricing, and customized work, we follow industry-standard practices designed to keep transactions fair, secure, and transparent for everyone.

If you have any questions before purchasing or approving a service, our team is happy to walk you through details such as metal content, condition, sizing, repairs, timelines, and pricing.

Final Sale & Transaction Terms

All purchases and transactions are completed based on the item’s condition and the details confirmed at the time of sale. We encourage customers to review items carefully before completing checkout.

• Inspecting items in-store before purchase.
• Confirming ring sizing, chain length, stone settings, and condition.
• Providing care guidance and usage recommendations.

Jewelry Buying (We Buy Gold & Silver)

When we purchase jewelry or precious metals from customers, pricing is determined during evaluation using factors such as:

• Metal type and purity (gold/sterling silver)
• Weight
• Condition and current market rates
• Any additional refinishing or processing required

Once a buying transaction is completed and payment has been issued, the transaction is considered concluded.

Repairs, Resizing, and Custom Work

Repair and service work involves labor and parts tailored to a specific item. For that reason:

• Repair/service orders require customer approval before work begins.
• Customers should confirm sizing, finish, design preferences, and deadlines before authorizing work.
• If an adjustment is needed after completion, we will review the item and try to offer practical solutions where possible.

If you notice any issues with workmanship, please contact us as soon as possible so we can assess the item.

Watch Battery Replacement

Watch battery replacement is performed as a service and may include testing depending on the watch’s condition, seal integrity, and age.

If you experience an issue after service, please bring the watch back to the store so we can inspect it and advise on next steps.

Exchanges / Store Credit (When Available)

In select situations and at our discretion, Crown Jewelry may offer alternative resolutions such as:

• An exchange for another item of equal value (subject to availability)
• Store credit toward a future purchase

Items must be in the same condition as sold and accompanied by proof of purchase.

Non-Eligible Items & Conditions

• Special orders, custom work, resized items, altered items, or repaired items
• Items with signs of wear, damage, or modification after purchase
• Items missing original components
• Completed precious metal buying/selling transactions

Order Accuracy & Customer Satisfaction

If you believe an item or service was not delivered as described or there was an error with your order, please contact us right away. We will review the situation and work with you in a reasonable and professional manner.

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